Return Policy of LUXURY TOPUNI

Effective Date: January 15, 2025

At LUXURY TOPUNI, we are dedicated to ensuring your satisfaction with every purchase. Our Return Policy provides you with clear guidelines for returning items should they not meet your expectations.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of purchase.
  • Products must be in their original condition, unworn, undamaged, and with all tags and packaging intact.
  • Custom-made or engraved items are non-refundable unless they are defective or damaged upon arrival.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at info@luxurytopuni or call us at 406-781-8769 with your order details.
  2. Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions for shipping the item back.
  3. Packaging: Carefully pack the item in its original packaging to avoid damage during transit.
  4. Shipping: Use a reliable shipping service with tracking to send the item to the address provided. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

3. Refunds

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days and issued to the original payment method.
  • Shipping fees, if applicable, are non-refundable.

4. Exchanges

We offer exchanges for items of equal or greater value, subject to stock availability. Follow the same return process to request an exchange.

5. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return:

  • Custom-designed or personalized products.
  • Gift cards or promotional items.

7. Contact Us

For questions or assistance with your return, contact our customer service team:

Thank you for choosing LUXURY TOPUNI. We value your trust and strive to make every shopping experience exceptional.